How to Submit a Support Ticket

If you need help with your Cambridge Nexus account, GPU infrastructure, or anything else, our support team is here to assist. There are two ways to get in touch.

Option 1: Submit a Request Online

The fastest way to reach our team is through the Cambridge Nexus Help Center.

1. Click the Submit a Request button at the top of this page
2. Fill in your name, email address, and a brief description of your issue
3. Click Submit

You will receive an email confirmation once your ticket has been received. Our team will follow up via email with a response.

Option 2: Email Us Directly

You can also reach our support team by sending an email to:

support@cambridgenexus.com

Include as much detail as possible about your issue so we can assist you quickly.

Tips for Faster Resolution

To help us resolve your issue as efficiently as possible, please include the following in your request:

• A clear description of the issue: what happened, and what you expected to happen
• Steps to reproduce: if applicable, walk us through how the issue occurred
• Screenshots or error messages: attach any relevant visuals or error text
• Your account email: the email address associated with your Cambridge Nexus account
• Urgency: let us know if this is blocking your work or time-sensitive

What to Expect After Submitting

• You will receive an email confirmation with your ticket number shortly after submitting
• A member of our support team will follow up via email within 24 hours with a response or next steps
• You can reply directly to that email to add information or ask follow-up questions
• To check the status of an existing ticket, log in to the Help Center and go to My Requests in the top navigation

Frequently Asked Questions

Can I submit a ticket without an account? Yes. You do not need a Cambridge Nexus console account to submit a support ticket. You only need a valid email address.

How do I follow up on an existing ticket? Simply reply to the confirmation email you received when you submitted your ticket. Your reply will be added to the existing conversation automatically.

Can I submit multiple issues in one ticket? We recommend submitting a separate ticket for each issue so our team can track and resolve each one individually.

Need Urgent Help?

If you are experiencing a critical issue affecting your infrastructure or GPU workload, please indicate this clearly in the subject line or description of your ticket so our team can prioritize accordingly.